There must be something in the air...

[jdotmi]

Seems like a LOT of people are having a prolonged High Stress Moment™ today. I am one of them.

First, it was 20 million calls in around 30 seconds. We've been busy all morning. Slightly understaffed as well. We had one tech call in sick, and half the department has been not at their phones for at least half the day. Right now it's like that, actually. But the calls have actually stopped, so that's a good thing.

Had an email to check on an issue for another department. Basically, another department noticed this "really bad issue" at a store and spazzed out. Turned out the "really bad issue" was a five minute fix after I actually spoke with the store for two hours to figure out what the problem was. Nevermind that this "really bad issue" was known at least two years ago and supposedly fixed, but apparently some master builds never got updated so the problem still crops up. Oh, and did I mention that we have no documentation on this "really bad issue"?

So, I spent the first 3 hours of my shift going crazy due to the non-stop incoming calls. I spent the next hour (before lunch) on the beginning of the "really bad issue" just figuring out that half the things the other department said were wrong actually weren't wrong and were working the way they were supposed to and someone upstairs was on crack. I then ate lunch. I then answered a couple calls before calling the store with the "really bad isssue" up to take another hour to finish fixing their very simple problem.

But, hey, I ordered a copy of Four and Twenty Blackbirds by wicked_wish in the between times. Go me!

Bored now. Ready to go home now. Probably going to get groceries on my way home, but still.

Comments

[cmpriest.livejournal.com]

*SMOOCHES*
you spent your in-between times wisely ;-)