jdotmi: (Default)
[personal profile] jdotmi
This link is courtesy of [livejournal.com profile] tyskkvinna, regarding the outages LJ had last week. If you have a paid account, you can claim a week of reimbursement time due to the outage, but you only have until the 20th to do so.
Date: 2006-11-14 03:15 pm (UTC)

From: [identity profile] winterlady.livejournal.com
Thanks for this, I'll share with my half of the known universe. =)

Date: 2006-11-14 08:04 pm (UTC)

From: [identity profile] lilin.livejournal.com
Thanks for the link. I am however rather appalled that they didn't simply apply the 1 week credit to everybody who qualifies for it.
Date: 2006-11-14 10:39 pm (UTC)

From: [identity profile] celtcub.livejournal.com
Thank you for the head's up.

But I agree with Lilin, why not just credit the ones it applies to instead of making it almost a secret!? WTF. LJ is better than that... =/
Date: 2006-11-15 12:11 pm (UTC)

From: [identity profile] jdotmi.livejournal.com
They've done it this way before, so this isn't exactly a new method for them. They did it like this before they merged with SixApart, even. I'm betting part of it is to weed out the users who actually aren't active, yet have paid accounts (there are several of those on my reading list alone). I mean, if you're not actively using the service, are you going to care about the extra week anyway? And if you are active, you're either in the Paid Members community or you have people like me (or [livejournal.com profile] tyskkvinna) who post about such things all the time. :-p

The first two times they gave out extra paid time while I was a member had been auto-applied to all Paid Users. Oohhh... I just remember reason 2. This page thing checks to make sure you had a Paid Account at the time of the outage before applying it, and that's probably not a query they want to run on every single user in the database if not everyone is going to claim it. :-p Plus when they did the auto-give-aways, it missed people who then complained causing even more time on the staff's part being spent tracking down information.
Date: 2006-11-15 12:11 pm (UTC)

From: [identity profile] jdotmi.livejournal.com
See below (I remember this happening before where they did just that, but it blew up on them).
Date: 2006-11-15 12:12 pm (UTC)

From: [identity profile] jdotmi.livejournal.com
You're welcome!

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